IRIS, a market leader in digital ordering and guest experience solutions, has been selected by Canopy by Hilton Istanbul Taksim, the stylish lifestyle hotel in the heart of Istanbul, to grow and enhance guest engagement and service delivery with its digital guest directory.

The Hilton-approved IRIS Guest Directory solution was implemented in April 2026, in a bid to move away from traditional printed guest directories that were difficult to update, lacked personality and failed to reflect the hotel's distinctive brand.

The 110-room Istanbul hotel now provides guests with instant access to hotel information, dining, concierge services, local recommendations and hidden gems directly from their own mobile device.

Commenting on the partnership, Berk Akgun, Front Office Manager, Canopy by Hilton Istanbul Taksim said, “Our guests increasingly expect instant access to information when on their travels. Our central location appeals to many of our guests who want to explore Istanbul and the hotel’s surrounds.

“Implementing IRIS’ comprehensive and feature-rich Digital Guest Directory has been critical in enabling us to meet and exceed those requirements. Whether guests want to find out more about our facilities or concierge experiences or wish to plan their day in Istanbul, everything is available within a couple of clicks.

“As well as being able to customise the platform with our brand identity, what has been particularly valuable for us from an operations perspective, is the capability to manage the content in real time. It is convenient, live, dynamic and accurate to both build trust with guests and provide additional support for staff.”

Canopy by Hilton Istanbul Taksim is located close to famous landmarks and destinations including Topkapi Palace, Taksim Square and the bustling Istiklal Street. It offers a choice of two restaurants and meeting space, alongside its own heritage wine cellar and fitness centre.

The IRIS Guest Directory has enabled the team to accelerate engagement with its guests by providing a branded, mobile-first experience. Staff can upload and update a comprehensive range of information – from guest services and hotel facilities, to activities and recommendations on what to see and do in the local area. It is all readily available via QR codes located throughout the hotel so guests can access the directory at a time and location that suits them, be it via the in-room TV or their preferred mobile device.  

Reassuringly for guests and staff alike the team can tailor the Guest Directory to be fully bespoke to the hotel, customised to the distinctive Canopy by Hilton branding to ensure it is both recognisable and easy to navigate.

Operationally, the Guest Directory fulfils many routine guest requests, allowing staff more time to focus on building guest relations and the hotel to operate more sustainably, without the need for costly paper re-prints when information needs to be updated.

Marcus Bird, Head of Commercial, IRIS adds: “The team at Canopy by Hilton Istanbul Taksim has been keen to engage with the implementation of the Guest Directory from the beginning, working alongside us to ensure all staff members understand how to make it work as hard as possible to support them, their operations and their guests.

"From sharing with guests ahead of arrival so they can start planning their trip and booking services in advance, to answering queries and building guest relations during and post-stay. Our partnership has had a very strong start, and we look forward to building on that success in the future.”