Innspire launched Guest Flows at HITEC San Antonio, booth #3042. The new product delivers the complete hotel guest journey, from pre-arrival to check-out, through a guest's phone with nothing to download.

Guest Flows runs inside Innspire.ONE, the AI HotelOS connecting 100+ hotel systems across properties operated by LVMH Cheval Blanc, Viceroy Hotels, Park Lane New York, and others. A personalised AI Concierge moves guests through check-in, concierge requests, F&B, and check-out via SMS, WhatsApp, browser, or a standard phone call. No app. No friction.

Hoteliers can experience Guest Flows at booth #3042 through June 18 at the Henry B. Gonzalez Convention Center.

Guest Flows adds a mobile-first layer to the Innspire Guest Journey platform, delivering branded, personalised experiences directly on guests' phones. Check-in, digital key, AI Concierge, F&B ordering, upgrades, and checkout — connected, on-brand, with nothing to install.

"Guest Flows makes hospitality technology invisible to the guest while giving hotels a direct revenue channel that runs from pre-arrival to checkout," said Martin Chevalley, CEO and Co-founder of Innspire. "Guests check in using facial recognition, receive a digital room key, order room service, and check out — without downloading a thing. For the hotel, it is on-brand, simple to operate, and designed to drive revenue at every stage of the stay."

Pilot results

During its recent pilot, Guest Flows produced results the property had not seen before. Pre-arrival completion rates rose from 5% to 20%, a four-fold increase. Among guests who began pre-arrival, completions reached 54% in the best-performing week, against a previous baseline of 36%. Mobile checkout among pre-checked-in guests rose from 8% to 33% year-to-date, peaking at 40%.

The numbers reflect what happens when the barrier of an app download is removed. More guests complete pre-arrival, which creates more opportunity for personalised service, ancillary revenue, and digital engagement throughout the stay.

"What stood out was how many more guests engaged with the hotel before they arrived," said Chevalley. "By removing the barriers, the property reached the highest pre-arrival participation levels in its history. That translates directly into more personalised stays and more revenue per guest."

Guest Flows reaches guests via SMS, WhatsApp, or Facebook Messenger from the moment of booking. No app. No account creation. No friction.
"Come and see it at booth #3042," said Chevalley. "The whole guest journey, end to end, in fifteen minutes."