An effective hospitality technology stack should focus on the following seven (7) core areas of the guest journey while delivering a “data process flow” to facilitate the required operational capabilities that align with the hospitality provider’s desired guest experience with consideration for future requirements.

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Technology projects are essential for organizations to stay competitive and innovative in the digital age. However, many projects fail to deliver the expected outcomes, wasting time, money, and resources. According to various sources, the success rate of technology projects ranges from 16% to 30%, depending on the project's type, size, and scope. Technology deployments can fail for many reasons, including:

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I believe hospitality is about people helping people, a process that technology can enhance and support in the form of robust infrastructure and tools the workforce can learn and enjoy using, while delivering the experience guests have grown accustomed to when on vacation or on a business trip.

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