VSR Cloud Communications Update for Spring 2026

VSR Cloud Communications is a hospitality industry leader in cloud-based hosted telephony solutions including telephone systems, Conversational AI Assistants, mobile applications and text messaging. For more than 35 years, VSR has been a trusted partner offering reliable, leading-edge solutions designed specifically for hotels.
VSR's communication solutions have been relied upon by more than 30,000 installations and 150 brands worldwide. VSR received Internet Telephony magazine’s “Hosted VoIP Excellence” award for nine consecutive years.

Support

VSR’s commitment to excellence extends past superior and secure products to worldclass 24/7/365 U.S.-based support. Its triple redundant network is geographically diverse and distributed across multiple locations, serversand connections at Tier 1 data centers.

Guest Center Telephony Platform

VSR’s Guest Center is an enterprise-grade platform offering telephone, unified messaging/voicemail, wake-up calls, interactive voice response (IVR)/automated attendant, short message service (SMS)/text, E911, call accounting, call center/automatic call distribution (ACD), mobile app, API integration, and PMS integration in a hosted cloudbased communications solution.

Hotels have the choice to leverage previous investments by updating existing guestroom telephone faceplates, immediately offering guests a fresh look and advanced functionality.

VSR's cloud solution helps new construction hotels minimize capital expenditures (CAPEX) with minimal equipment required and keeps operational expenditures (OPEX) low.

VAIA Converational AI Assistant

VAIA is a multimodal conversational AI voice assistant designed to enhance guest satisfaction and hotel operations with intelligent, generative multilingual responses across voice, text, chat and email. VAIA provides immediate answers to questions and quick access to reservations, housekeeping or maintenance requests and concierge services through the guest’s preferred channel. Employee time can be redirected to in-person service, supporting upselling opportunities and exceptional guest experiences.

VAIA integrates with leading PMS, POS, service ticketing tools and other platforms via API, allowing hotels to upgrade service while maintaining systems. Guests experience faster call handling and resolution without a hotel agent. This streamlined approach boosts brand perception, social engagement and the bottom line through more bookings, better guest experiences and higher employee satisfaction. VAIA communicates in a warm, empathetic tone that reflects the property’s brand across phone, text, email and chat.

VAIA Real-Time Analytics Dashboard & Historical Reporting

VAIA's comprehensive real-time and reporting capabilities provide management and stakeholders with valuable insights into guest behavior and interests. Its comprehensive, customizable, and easy-to-read dashboard allows hotel management access to real-time data and hundreds of customizable reports so they can respond quickly to changes in the market and enhance their overall performance.

Text Messaging

Text messaging is the quickest and often preferred way for guests to communicate with a hotel while on or off property. VSR offers multimedia messaging service/short message service (MMS/SMS) support for common guest questions and amenity requests, as well as the ability to address concerns and questions before arrival and after departure, with an intuitive dashboard. For more information about VSR, please visit www.vsrnt.com.