Hotel Communication Network, a global leader of in-room guest engagement and tablet-based commerce media, will be present at HITEC San Antonio in a BIG way. In addition to exhibiting June 15 to 18 at the Henry B. González Convention Center, HCN Founder & CEO Kevin Bidner will address hotel operators, management company executives, IT executives, and finance and procurement leaders each day on topics critical to the future of hospitality:

Monday, June 15 at 9:00 a.m. in Meeting Room #220

At a Technology Showcase titled “Guest Engagement: The Final Frontier,” Bidner will discuss how in-room tablets are emerging as one of the hospitality industry’s most powerful new media and guest engagement channels. The presentation will explore how hotels can automate operations, improve guest satisfaction, drive ancillary revenues, and create highly engaging commerce media opportunities for brands seeking to reach affluent travelers in a trusted, distraction-free environment.

This no-nonsense discussion will reveal how tablets can create continuous engagement throughout the guest journey while simultaneously increasing satisfaction and incremental revenues. It will examine whether or not mobile apps and QR codes are enough or already becoming outdated to communicate with guests; identify which technologies are delivering results today and which innovations are about to reshape hospitality tomorrow; and reveal the emerging role AI is playing in personalizing and automating guest communications.‍

Tuesday, June 16 at 2:30 p.m. in Exhibit Hall, Stage B: Booth #3821

Hotels have spent years digitalizing booking, loyalty, and operations, yet the guestroom itself has remained largely disconnected from modern commerce and media strategies. That changes today. As major hotel brands launch proprietary Commerce Media platforms, HCN is leveling the playing field by enabling all hoteliers to participate in the same high-margin revenue opportunity through the in-room tablet experience.

During Exhibitor Tutorial 06B titled “The Hotel Room is the New Media Channel: How Commerce Media is Creating a New Revenue Stream,” Bidner will explain how the hotel room is evolving into a measurable, monetizable media environment. Attendees will learn why the hotel room is becoming the next premium media environment; how guest attention during the stay creates monetizable advertising value; why Commerce Media is rapidly becoming a competitive necessity for hotels; and how branded, soft-branded, and independent hotels can participate immediately to generate sizeable revenues and lasting loyalty.

A Commerce Media White Paper will be presented to all who attend.

“HITEC is the ideal platform to demonstrate how hotel guestroom tablets have evolved from a guest amenity into a fully integrated operational and revenue-generating ecosystem,” Bidner said. “Our Content Media Network is creating a completely new way for hotels to engage guests while simultaneously opening the door to meaningful new advertising and ecommerce revenues.”

Wednesday, June 17 at 1:45 p.m. in Exhibit Hall, Stage A: Booth #856

The modern hotel tablet is not just a digital compendium; it’s an operational platform that can increase revenue, reduce service friction, improve labor efficiency, and influence guest purchasing behavior throughout the stay.

During Exhibitor Tutorial 11A, titled “From Guest Tablet to Revenue Engine: How Hotels Are Driving Profitability Through Digital Engagement,” HCN’s Bidner will demonstrate how hotels are using HCN Tablets to create measurable operational and financial impact across food & beverage, housekeeping, front desk, guest services, and ancillary revenue programs.

Based on HCN’s latest operational impact modeling, attendees will hear how tablet-driven engagement can generate significant incremental revenue per occupied room through contextual guest messaging, integrated ordering, and personalized offers delivered at the exact moment purchasing decisions are made.

Attendees will leave with an Operational Impact White Paper for Tablets.

Groundbreaking Commerce Media Model on Display

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In addition to providing three days of continuing education, HCN will showcase its rapidly expanding Content Media Network in Booth #2242 that leverages industry-leading engagement rates exceeding 90%. This powerful commerce media channel enables advertisers to reach travelers when they are most relaxed, receptive, and ready to spend. This advanced platform combines guest services, hotel operations, and contextual media delivery into a single integrated solution.

“Hotels represent one of the last truly captive, high-attention environments,” said Terry Donnelly, HCN Chief Revenue Officer. “Unlike traditional digital advertising channels challenged by low viewability and ad fraud, HCN delivers a 100% viewable, brand-safe experience directly in the guestroom. HITEC attendees will see firsthand how this technology is reshaping guest engagement and hotel marketing.”

Following its acquisition of Crave Interactive, HCN now operates the world’s largest global network of smart hotel tablets and mobile solutions serving hotel brands across North America, Europe, and the Middle East. HCN Tablets replace multiple in-room devices while providing guests with direct access to hotel services, local recommendations, entertainment, messaging, dining, and personalized travel experiences.

HITEC attendees are encouraged to pre-schedule meetings with an HCN team member prior to the show by clicking here. For more information, visit www.hcn-inc.com